POOR SERVICE

I am very disappointed I am trying to get a upgrade done but I kept on been referred to the retention department as my upgrade can only take place after 12 days and the only way I can get out is by doing a buyout, EVERY TIME I CALL I GET PUT THROUGH TO THE RETENTION DEPARTMENT BUT THE PHONE KEPT ON BEING DROPPED I TRIED 3 TIMES WITH THE PHONE BEING DROPPED ON EACH OCCASION.PLS CALL ME ON *** REAGAN