Poor service

I sent a query online on the 15th October to enquire the availability of a specific phone, I was called back and advised I was approved, I advised that I just wanted to check availability and advised that I would prefer going in store. I was told this will now affect my credit record as the store will do another credit check, so I agreed to take it via this method and was told the whole process takes 7 working days, from start to the handset being delivered. At the end of the conversation the agent advised that he would send an email immediately afterwards and I could reply with my documents, I waited 2 days for this e-mail and eventually had to call to request the e-mail be sent so I could reply with my docs. I was told at the same time that bank verification failed, I asked why I was not informed of this so I could send my bank statements, I was told I would have eventually been called, I am still waiting feedback and promised I would write this report if none was forthcoming. I would have already had the phone know if I just went in store instead of this slow laborious online process. If I get no joy I will cancel this application and take it with another service provider.