1 reviews | Active since May 2016

08 Oct 2015, 20:05

Poor Service

For the past week or so I am having problems when making calls, after about 5 minutes calls are disconnected. this happen with every call I make. People cannot phone me, they get my voice mail. When I phoned Customer Care, I was disconnected while I was trying to explain my problem and that they should check all call barring and converting. The lady did not even try to call me back. Can I please cancel my contract with Cell C, I think with all the problems I had with you, it is a breach of contract. I think I must cancel my debit order and stop paying, because one should not pay for services not received. All of this happen with 80% signals. Cell C is inviting more users on their network while they cannot handle the current ones.

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Replies (1)
Cell C
Cell C's reply09 Oct 2015, 07:45
Official
Hello riaanrules,

Thank you for notifying us of the above.

We apologize for the poor network signal you have been experiencing. We have requested one of the consultants in the escalations team to liaise with our network team and advise on a way forward. Do expect communication soon.

Regards
Cell C | PN

Best regards,