poor service

i called the call center needed help on behalf of my sister and they requested to speak to her im also using cell c i personally don't feel IL be using it anymore if they give such service she needed help to activate her Facebook and she was told i quote we cannot help as this is not part of cell c i mean wheres the customer service no trouble shooting steps they don't even go an extra mile for the customer i mean really i have asked all of my family to join cell c and with such service will use a different network <br> <br>