Poor Service

<br> I took a phone on contract with CellC beginning of the month at Cavendish Square, I was excited with the new phone and realised there is a small dot on screen. This then realised that this might give me problem, perhaps expand covering the whole screen. I took it back on the 6th day as I am not from the area, I was then told systems are offline, I need to come back the following day. I did that and spoke with the very same gentlemen that assisted me, he told me that he will take the phone away, nothing was logged on their system. I asked if he has my details and he said yes he does. <br> <br> I called the branch yesterday and spoke with Wesley who advised that the process takes 2 weeks, I lodged a complaint on cellc website, today a lady by the name Judith called, listened to the complaint and transferred my call to Repairs. I was 30 min on hold with repairs, then spoke with Martha who asked if she could contact the branch. She called me back to say the phone is still with the branch? RAM Courier are at the store and it will reach them by Tuesday or Wednesday next week. <br> <br> Had I not followed up my phone would have been at the branch still?I want a new phone delivered asap to my place.