Poor Service

I went to promenade mall(m/plain) branch to request for blacklisting of my ****** phone , I filled in a form & it was faxed through at the branch to their head office i guess, to date I have not received feedback as to what is happening I spoke with Thandeka on the 15/07 she was unclear of what is happening, on the 16/07 I was due to get feedback as per Tele conversation with Thandeka nothing happened until I called & spoke with Nomfundo who was just rude would give me time to speak kept disturbing me. I spoke with a supervisor Siphesihle who promised to fix problem & I would get an ITC number in 24hrs to date I am stil waiting today I was at the same branch, I was advised there was no signature on the form I submitted although the branch consultant advise we have a signed copy I was advised to sign a new form. And send it through. I am so upset as my insurance isn't willing to process claim as I am taking too long. Cell c needs to sort this out. I have been waiting for almost 2montb for an ITC number that should have been given to me me within 24hours of me reporting it ****** & requesting a blacklist. I will never use cell c again. I will never recommend cel c to anyone EVER AGAI