POOR SERVICE

I was contacted to have my contract upgraded which i have done for many years before with no problem.

Now that i want to upgrade suddenly i cant due to credit score or what ever the problem, iv spoke to a lady at the branch and she told me to send copy of my ID so that Cell c can approve my upgrade and still haven't heard back from cell C. never in my life i had problems upgrading even when i was under debt review they approved my upgrade but now they refuse to upgrade me.

How i feel i just want to cancelling all my contracts with Cell C they dont want any loyal customers.