POOR SERVICE

On the 29 June 2015, I have log the query with the Cell C call centre regarding the Data which just disappeared on my phone, which never happened for the past 14months on the Contract. I was been sent the SMS with the reference No that my query will be attended soon and sms will be sent to me when the query has been solved - I WAITED FOR 8 DAYS , there was no respond. I called again on the 07th July 2015 to follow up, was been told still in process of it and asked how long its takes to solved that kind of problem and was told 24hours. and been sent the same SMS and Reference number. STILL there was no respond. 3rd times call on the 14JULY 2015 and demanded to speak to the supervisor - the ANSWER - (Supervisor )was - they can't help me with my query as its got nothing to do with Cell C network, I must take my phone to Blackberry. I asked him to give in writing about that. and this email I got -Disclaimer: Kindly note that The Data Validations Department cannot share or disclose the validation report with any external parties unless approved and signed off.WHATS THIS MEAN TO ME? I put it on email on the 28July 2015 - The respond was - I will be called urgently.