Item: Cell C
Rating: 1
Author: Tanya S

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Tanya S's updateReviewer Update

23 Feb 2024, 15:40

WRITE A REVIEWReview of Cell C

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Tanya S2 reviews | Active since Jan 2024

23 Feb 2024 at 15:34EXTREMELY BAD SERVICE.This is the most extremely bad, poor service I have ever experienced. I have been with them for more than 5 years. Two years back I had the same issue with my upgrade. Now receiving message to upgrade being embarrassed, humiliated. Numerous call, visit store, send of email. Attorneys saying that my account is closed. Agents saying they don't now they can see anything wrong. Hearing that you owe money since 2014. But cannot tell you who the attorneys are.. Agents promising to call you back with feedback. I don't know what to anymore. No one can assist and you cannot get a hold off the credit / legal or accounts department. They actually tell you to hold them drop the line. They even call and want to speak to the person that does not own the contract and refuse to assist you. When calling this other person they take my number but does not bother calling me. They give me a sim only deal even send the debit check for more than the device I want to upgrade to. I did not as for any sim I did ask for my upgrade. How do I get a sim only deal for more that R200 extra then what I actually want. This is rediculous. I am so fed up. This is the worst I have ever been treated. I've been a loyal client and people don't always have the means of paying. But humiliating a client and embarrassing them. Having a client call and then dropping the line. I can be a call centre agent by now I know the question by heart. I don't expect much from this message as I have recieved no feedback from them. EXTREMELY BAD SERVICE. THEY WANT YOU MONEY BUT THEY TREAT YOU LIKE A ********...

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Tanya S's update23 Feb 2024, 15:40

Reviewer Update

WRITE A REVIEWReview of Cell C

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Tanya S2 reviews | Active since Jan 2024

23 Feb 2024 at 15:34EXTREMELY BAD SERVICE.This is the most extremely bad, poor service I have ever experienced. I have been with them for more than 5 years. Two years back I had the same issue with my upgrade. Now receiving message to upgrade being embarrassed, humiliated. Numerous call, visit store, send of email. Attorneys saying that my account is closed. Agents saying they don't now they can see anything wrong. Hearing that you owe money since 2014. But cannot tell you who the attorneys are.. Agents promising to call you back with feedback. I don't know what to anymore. No one can assist and you cannot get a hold off the credit / legal or accounts department. They actually tell you to hold them drop the line. They even call and want to speak to the person that does not own the contract and refuse to assist you. When calling this other person they take my number but does not bother calling me. They give me a sim only deal even send the debit check for more than the device I want to upgrade to. I did not as for any sim I did ask for my upgrade. How do I get a sim only deal for more that R200 extra then what I actually want. This is rediculous. I am so fed up. This is the worst I have ever been treated. I've been a loyal client and people don't always have the means of paying. But humiliating a client and embarrassing them. Having a client call and then dropping the line. I can be a call centre agent by now I know the question by heart. I don't expect much from this message as I have recieved no feedback from them. EXTREMELY BAD SERVICE. THEY WANT YOU MONEY BUT THEY TREAT YOU LIKE A ********...

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Tanya S's updateReviewer Update

23 Feb 2024, 15:41

Please give me a call as nothing has been change.

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Tanya S's update23 Feb 2024, 15:41

Reviewer Update

Please give me a call as nothing has been change.

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Tanya S's updateReviewer Update

07 Mar 2024, 16:20

Good day.

You guys are really making me very angry.
Message saying that my name will be cleared within 14 day now a call saying I owe money since 2013, handed over 11 years but can tell me who the attorneys are.
Saying that I should email documents never recieve sms from agent as promised with email address.

I would like to speak to someone who can give me answers. Before end off bussiness on friday 8 Feb 24 I will take this further you are playing with my name.

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Tanya S's update07 Mar 2024, 16:20

Reviewer Update

Good day.

You guys are really making me very angry.
Message saying that my name will be cleared within 14 day now a call saying I owe money since 2013, handed over 11 years but can tell me who the attorneys are.
Saying that I should email documents never recieve sms from agent as promised with email address.

I would like to speak to someone who can give me answers. Before end off bussiness on friday 8 Feb 24 I will take this further you are playing with my name.

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Tanya S's updateReviewer Update

07 Mar 2024, 20:44

Good evening.

I am really not in happy this is the worst treatment ever.
I have never in my life had to go through so many issues with a company.
11 years has past and still this is on my name. I don't know who the attorneys is and not one can tell me. If you don't know how the... am I to know.
According to the law this should have been fixed ages ago.
I will surely make a point of taking this further. If I don't get a response
I am done talking to people who doesn't know, empty promises I don't how you can treat people this way. This is poor service you are playing with people lives.
I mean really one message it will be fixed in 14 to21 day then, I owe money from 2013 but no one can give me the name of the attorneys.
If you don't want me a a client just say so. I will not continue taking this treatment. Having to humiliate myself.
Remove my name from ITC.
I want answers and not just please bear with us. I have bearded long enough now.
I want answer before end of day 8 March 2024.
Please send me the Ceo number so that I can call and ask to please bear with me.

Tanya

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Tanya S's update07 Mar 2024, 20:44

Reviewer Update

Good evening.

I am really not in happy this is the worst treatment ever.
I have never in my life had to go through so many issues with a company.
11 years has past and still this is on my name. I don't know who the attorneys is and not one can tell me. If you don't know how the... am I to know.
According to the law this should have been fixed ages ago.
I will surely make a point of taking this further. If I don't get a response
I am done talking to people who doesn't know, empty promises I don't how you can treat people this way. This is poor service you are playing with people lives.
I mean really one message it will be fixed in 14 to21 day then, I owe money from 2013 but no one can give me the name of the attorneys.
If you don't want me a a client just say so. I will not continue taking this treatment. Having to humiliate myself.
Remove my name from ITC.
I want answers and not just please bear with us. I have bearded long enough now.
I want answer before end of day 8 March 2024.
Please send me the Ceo number so that I can call and ask to please bear with me.

Tanya

Cell C's replyOfficial

07 Mar 2024, 20:59

We understand your frustration with the ongoing issue and the lack of clarity regarding the attorneys involved. Rest assured, we are committed to resolving this matter promptly and providing you with the answers you seek.
Our team will make every effort to provide you with a detailed response. In the meantime, please know that your satisfaction is our top priority, and we are here to assist you every step of the way.

Again, we sincerely apologize for the frustration and inconvenience you've experienced.

Regards,
Cell C | TM

Cell C's reply07 Mar 2024, 20:59

Official

We understand your frustration with the ongoing issue and the lack of clarity regarding the attorneys involved. Rest assured, we are committed to resolving this matter promptly and providing you with the answers you seek.
Our team will make every effort to provide you with a detailed response. In the meantime, please know that your satisfaction is our top priority, and we are here to assist you every step of the way.

Again, we sincerely apologize for the frustration and inconvenience you've experienced.

Regards,
Cell C | TM

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Tanya S's updateReviewer Update

08 Mar 2024, 11:14

Good day
I have now come to a point where I will report Cell C for ***** and definition of character.
I have been humiliated enough I will contact the onbutsman and my attorneys.
I have contacted this Hammond Pole Attorneys as there number was given to me I have spoken to Bongani and the supervisor Ntabiseng, my ID number and account number does not appear on there system.
Please also note that according to the law after 3 years debit is written off and after 7 years ITC should be cleared.
I want answers by end off busy today. I don't want excuses.I have heard enough stories. I expect call from a senior manager having to explain myself to call center agents is humiliating, they can answer what you need.
More than 10 years off being a client and this is how you get treated.
Fix my things. I don't owe you money. This is ridiculous I have upgrade numerous times.
YOUR URGENT RESPONSE IS AWAITED.

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Tanya S's update08 Mar 2024, 11:14

Reviewer Update

Good day
I have now come to a point where I will report Cell C for ***** and definition of character.
I have been humiliated enough I will contact the onbutsman and my attorneys.
I have contacted this Hammond Pole Attorneys as there number was given to me I have spoken to Bongani and the supervisor Ntabiseng, my ID number and account number does not appear on there system.
Please also note that according to the law after 3 years debit is written off and after 7 years ITC should be cleared.
I want answers by end off busy today. I don't want excuses.I have heard enough stories. I expect call from a senior manager having to explain myself to call center agents is humiliating, they can answer what you need.
More than 10 years off being a client and this is how you get treated.
Fix my things. I don't owe you money. This is ridiculous I have upgrade numerous times.
YOUR URGENT RESPONSE IS AWAITED.

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Tanya S's updateReviewer Update

09 Mar 2024, 09:41

Still waiting for feedback.

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Tanya S's update09 Mar 2024, 09:41

Reviewer Update

Still waiting for feedback.

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Tanya S's updateReviewer Update

11 Mar 2024, 09:21

Good morning.
Is there any feedback?
It seems that no one is working on this matter. What is the big delay? Can the person working on this case please call me.

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Tanya S's update11 Mar 2024, 09:21

Reviewer Update

Good morning.
Is there any feedback?
It seems that no one is working on this matter. What is the big delay? Can the person working on this case please call me.

Cell C's replyOfficial

11 Mar 2024, 09:48

Dear Tanya Steyn

Thank you for reaching out.

The matter is still being worked on the's no feedback as yet , you will be contacted . Apologies for the delay.

Regards
Cell C | NH

Cell C's reply11 Mar 2024, 09:48

Official

Dear Tanya Steyn

Thank you for reaching out.

The matter is still being worked on the's no feedback as yet , you will be contacted . Apologies for the delay.

Regards
Cell C | NH

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Tanya S's updateReviewer Update

11 Mar 2024, 10:01

How funny is this. I must call the credit vetting department. But they said to call 084 135 the can help me. This I very un professional, does any one know how to fix this problem or are you just playing for time.

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Tanya S's update11 Mar 2024, 10:01

Reviewer Update

How funny is this. I must call the credit vetting department. But they said to call 084 135 the can help me. This I very un professional, does any one know how to fix this problem or are you just playing for time.

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Tanya S's updateReviewer Update

11 Mar 2024, 11:00

Now I'm not allowed to speak to them call the collection. Department holding for over an hour..... No answer. But what more can you expect

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Tanya S's update11 Mar 2024, 11:00

Reviewer Update

Now I'm not allowed to speak to them call the collection. Department holding for over an hour..... No answer. But what more can you expect

Cell C's replyOfficial

11 Mar 2024, 12:25

We are sorry to hear of the service received , we have requested for the matter to be re-visited and resolved from our end . We apologize for the inconvenience this has caused .

Cell C | NH

Cell C's reply11 Mar 2024, 12:25

Official

We are sorry to hear of the service received , we have requested for the matter to be re-visited and resolved from our end . We apologize for the inconvenience this has caused .

Cell C | NH

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Tanya S's updateReviewer Update

11 Mar 2024, 12:44

I'm tired. Maybe you make people so frustrated they just leave it. Let me know when you have resolved my problem. Otherwise consider this as my month notice.

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Tanya S's update11 Mar 2024, 12:44

Reviewer Update

I'm tired. Maybe you make people so frustrated they just leave it. Let me know when you have resolved my problem. Otherwise consider this as my month notice.

Cell C's replyOfficial

11 Mar 2024, 12:54

We do apologize for the inconvenience cause . The matter will be attended to and resolved accordingly .

Cell C | NH

Cell C's reply11 Mar 2024, 12:54

Official

We do apologize for the inconvenience cause . The matter will be attended to and resolved accordingly .

Cell C | NH

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Tanya S's updateReviewer Update

12 Mar 2024, 14:57

Any feedback.

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Tanya S's update12 Mar 2024, 14:57

Reviewer Update

Any feedback.

Cell C's replyOfficial

12 Mar 2024, 15:03

Good day Tanya,

Please note that your query is still being attended to.

Our Support Team will be in contact with you to provide feedback as soon as possible.

Regards,
Cell C | GN

Cell C's reply12 Mar 2024, 15:03

Official

Good day Tanya,

Please note that your query is still being attended to.

Our Support Team will be in contact with you to provide feedback as soon as possible.

Regards,
Cell C | GN

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Tanya S's updateReviewer Update

12 Mar 2024, 22:46

Please have someone off the support team contact me. Asap

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Tanya S's update12 Mar 2024, 22:46

Reviewer Update

Please have someone off the support team contact me. Asap

Cell C's replyOfficial

13 Mar 2024, 07:59

Dear Tanya Steyn

Kindy be advised your matter is still being worked on , the team will make contact once feedback is available . Please bare with us while we rectify the issue

Regards
Cell C | NH

Cell C's reply13 Mar 2024, 07:59

Official

Dear Tanya Steyn

Kindy be advised your matter is still being worked on , the team will make contact once feedback is available . Please bare with us while we rectify the issue

Regards
Cell C | NH

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Tanya S's updateReviewer Update

13 Mar 2024, 15:23

How long does it take to reftify 1 issue. I will be contacting my attorney and the onbutsman, Im done treating.

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Tanya S's update13 Mar 2024, 15:23

Reviewer Update

How long does it take to reftify 1 issue. I will be contacting my attorney and the onbutsman, Im done treating.

Cell C's replyOfficial

13 Mar 2024, 15:40

We are sorry that it is taking longer than expected for us to resolve your query. Please grant us an opportunity to resolve the matter as we have requested priority. Feedback will be communicated to you as soon as it's available.

Regards,
Cell C | GN

Cell C's reply13 Mar 2024, 15:40

Official

We are sorry that it is taking longer than expected for us to resolve your query. Please grant us an opportunity to resolve the matter as we have requested priority. Feedback will be communicated to you as soon as it's available.

Regards,
Cell C | GN

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Tanya S's updateReviewer Update

15 Mar 2024, 14:14

Still waiting? Now getting calls to upgrade again Cell C executive. What a joke 🤔🤔

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Tanya S's update15 Mar 2024, 14:14

Reviewer Update

Still waiting? Now getting calls to upgrade again Cell C executive. What a joke 🤔🤔

Cell C's replyOfficial

15 Mar 2024, 14:29

Good day Tanya,

Please note that our Support Team is still awaiting feedback from the relevant department. Feedback will be provided to you as soon as it's available.

We sincerely apologize for the delayed resolution.

Regards,
Cell C | GN

Cell C's reply15 Mar 2024, 14:29

Official

Good day Tanya,

Please note that our Support Team is still awaiting feedback from the relevant department. Feedback will be provided to you as soon as it's available.

We sincerely apologize for the delayed resolution.

Regards,
Cell C | GN

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Tanya S's updateReviewer Update

15 Mar 2024, 14:34

No why is the executive department calling???????

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Tanya S's update15 Mar 2024, 14:34

Reviewer Update

No why is the executive department calling???????

Cell C's replyOfficial

15 Mar 2024, 14:43

We are sorry about that.

Regards,
Cell C | GN

Cell C's reply15 Mar 2024, 14:43

Official

We are sorry about that.

Regards,
Cell C | GN

Poor service 111