Poor Service

I specifically told the guy from collections last month to kindly give me a chance to get my contract up to date this month on my two accounts. I said I do not want to lose my numbers. Me and my moms lines were cancelled and the smses state I requested cancellation when I clearly did not. I am able to pay both accounts. Please advise whether the lines would be reinstated by Admin as our OTPs goes to those numbers. I would be able to settle arrears on both accounts.