Poor service

Since the 10th of October 2019 I struggle to activate my phone. When I phone the legal department it takes up to 30 min before someone answer the phone. They told me that it will takes up to 2 weeks to activate my phone but it is a month now. On Friday 08/11/2019 they told me they going to do it immediately and 16h00 the consultant will phone to confirm if the phone is activated. I still waiting for that call.