1 reviews | Active since Dec 2015
Poor Service
I have a problem with customer Service. Not helpful at all. I contacted the customer service centre. the person I spoke to was not helpful at all.my query was how was my number ported to MTN with out my permission. The lady I spoke to just kept saying this not an Cell c Number, I could not get a word in edge ways. I have proof on my phone that I was paying for Airtime and Data. In the mean time because my number was ported to MTN my bank account was compromised, if that consultant worked for me I would fire her on the spot. If no one comes back to me and explain how this can happen I will move to another Service Provider. Total ******* service I went to the Cell C shop in Alberton to find out why I had no Service, thats how we found out it had been ported to MTN. No idea how Cell c can do this with out my permission. I won't speak to Customer Service ever again, maybe they should take a step back and listen to what the customers query is, without jumping in feet first
Apologies for the unpleasant service experienced. That is certainly not the service we should render to our clients.
Kindly be advised that we received a porting request from MTN which was approved on our side. MTN was supposed to confirm with you first before sending the request to us. You need to query this with them unfortunately.
^SM
Apologies for the unpleasant service experienced. That is certainly not the service we should render to our clients.
Kindly be advised that we received a porting request from MTN which was approved on our side. MTN was supposed to confirm with you first before sending the request to us. You need to query this with them unfortunately.
^SM