1 reviews | Active since Jan 2016

13 Apr 2016, 11:53

POOR SALES PERSONEL

I AM WRITING TO YOU TO EXPRESS MY SHEER DISGUST WITH ONE OF YOUR OUTBOUND SALES PERSONEL TIYANE, she called me last wednesday and offered to sale me a R99 contract to get 20gig in a month with a wifi router I gladly accepted the contract and it was delivered,,, due her negligence she loaded a wrong package for me the one you only get 3 GIG me unknowingly I went ahead and used all the data since i was of the view i have 20gig I have tried to rectify this with her shes ducking my calls and currently just avoiding my calls this is unacceptable and poor customer service to the highest order as i believe a sales person should offer after sales support,,,, all she did was get a sale from me and forget about me like a politician looking for votes I write to you that she should be disciplined and never offer such poor service again as staff like her kill a companies image just imagine what am gonna tell people about cell C <br> <br> Disgusted Customer

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Replies (1)
Cell C
Cell C's reply13 Apr 2016, 11:57
Official
Hello patchin,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,