Poor Retention Services

I don't know why I've been so loyal to this network provider. Cell C has their perks, but service delivery is KEY!

I recently had an experience where I was passed from Pillar to Post and being misled into thinking I can get back a cell number (that was deactivated without notifying/warning me). I eventually decided to let it go, simply because I refuse to waste my time with people who quite frankly seem to have no idea what it is their talking about.

Now I am trying to upgrade my one (of many) contract lines. When calling their upgrades (Retention) team, I keep getting transferred to the Cell C direct department. After numerous times of trying one can count themselves lucky if you're actually speaking to someone that can not only show a little bit of emphaty, but interest and willingness to assist.

The one adviser on Saturday 29/09/2018 promised me a call back the following Monday. I have yet to get that call. I decided to call and follow up, only to have the female advising me that he is not in. I then asked her to email him and mark as urgent. On Tuesday no one called (AT ALL). When I called this morning and I finally got through to someone, I was told that it has to be dealt with an adviser in the team of the agent that promised me the call back (I can't seem to understand). Eventually when I got transferred the next adviser didn't have any of my details, said he only had my cellphone number. As I asked him what details he needs from me, the call ended and I was through to the voice prompt asking me to rate the level of service I received. I WAS LIVID!! I still tried calling back just after 4pm, only to get passed to the Cell C Direct team, and when they try and connect my call to the Retention team, the line cuts.

I am seriously considering taking all my business elsewhere .