Poor Reception and Service

I have been complaining to Cell C about having poor reception and service in Sandton. The answer a year ago was that they are busy building more towers in the area. Now, a year later, I still have the same problem. So I emailed the person that answered me a year ago: [Email Removed] and this time I received no reply:<br> <br> Hi Danielle,<br> <br> hope you are well?<br> <br> I really have to complain about the service I have been receiving from you.<br> <br> Firstly, I have to pay my instalments for 3 contracts every month, but you can deliver poor service to me and I must just accept it.<br> <br> On my one contract, nr ending with 0608, NOBODY can EVER phone me. Everytime they do, they get my voicemail. EVERY TIME.<br> <br> The same goes for my 6845 number. People can barely reach me when I'm at work and I can rarely call out.<br> <br> I am going to stop paying for these contracts if you cannot fix this. I have really had enough and I also have rights. I have complained about the poor reception before - a year ago.<br> <br> I am paying for a service that I am not receiving and it is not fair.<br> <br> What is Cell C going to do about this?<br> <br> Kind Regards<br> Michelle