lC
lennie C

1 reviews | Active since Mar 2012

02 Oct 2015, 20:42

Poor Promotion Practice

Cell C advertised 100gb data for R100 - for 3 days [1-3 October]. I phoned their number at 10:25 this morning ...no answer. 5 other subsequent calls ended with the same result. Went to the offices in La Lucia only to be told the allocated stock [500 preloaded sims] was sold out. <br> <br> What peeved me was that there was not a single Cell C staff member in attendance. The shop was deserted and this was at 14:35. We were helped by the security guard in attendance who apologised for the lack of service. He did not know where the staff nor the manager was when I enquired, Were the staff in hiding and the security guard beefed up to take the fall?<br> <br> He seemed to know a lot about the special with the store allocation

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Replies (1)
Cell C
Cell C's reply03 Oct 2015, 07:39
Official
Hello lenniechetty,

Thank you for posting to us.

We apologise for the manner in which this matter was handled. This is not the standard of service we want for our for our customers.

This matter will be referred to the store Manager to have this kind of behaviour rectified. Sincere apologies for the inconvenience caused.

Best regards,