Poor post sale service

<p>Although I had great pre-sale service, where the salesman Terence was on the ball by providing feedback on the outcome of my application, as soon as everything was online and I was using the network he's customer service and feedback disappeared.</p> <p>I still had unanswered questions as to the buy out amounts, which he said he was looking into and would get back to me, this was almost a month ago since I started on the network. Since then, I have been emailing every 2 or 3 days for feedback for a month now, but Terence fails to come back to me with anything, not even an aknowledgement that my query was being looked into.</p> <p> </p> <p>Is this how Cell C's business is run, great presales, and then absolutely no post sales service? If so, I am starting to question why I moved providers in the first place.</p>