Poor poor service

I have been a Cell C fibre customer for years, and the service has been deteriorating through the years. Today, it's almost a week without an active line. I have been calling the support line to get a status update on my ticket CF031438 (speaking to different people); the administrators have requested proof of address confirmations and pictures of my fibre box and router; after sending all of that information, thanks to Karabo Dimeme. After all this effort, the following status update is "administrators have updated the ticket and requested that you confirm if the address on the City of Johannesburg Statement is the correct address." Everyone promises to update the ticket until you call again, and they make another pathetic excuse. At the time of this review, this has been handed over to the Fibre support team lead, Senzo Mzimela.