Poor poor service bi cel c direct and empty promises from their consultants

Morning we r evn abwt to aprch the 16th nd cel c wil want to debit mi acc for the phone that they dont want to collect, and me I won't pay for it because I did not include it in mi budget, alwys I kip on gtng cals from thabisile, bongani nd Adams stating dat they wil come and collect till today or myb I should write an email to the SA consumer complaints bcz mi ryts r being violated hr nd dis is against the CPA