Poor poor service

What do i do who do i go to because ive tried going through all the channels to get info about my upgrade ive been waiting for six weeks and still nothing. I was advised as soon as devices is received i will get a call which cellc received 300 devices on friday as i phoned in and spoke to a consultant which the consultant could not advise me if my stuff is going to be with delivery. Monday i phoned cellc spoke to a very nice lady she told me that it was only blue devices that was sent which i was told 2 weeks ago is discontinued. Ive tried speaking to managers i dont get any assistance the lady advised me that they are having a meeting with samsung because of these devices.. When i phoned in this morning to follow up i was told no mam not sure about that then when i ask for someone that can give answers the phone gets put down in my ear.. So what is going on why is the service poor where do i go to to follow up im frustrated because it seems like no one can answer me