PM
Patience M
1 reviews | Active since Jul 2020
08 Jun 2024, 00:41
Poor, poor service
If i could give them zero stars i would, their debit orders are inconsistant and they dont even consult with you or send you a message when they are going to debit before time im so disapointed in their service then they want you ro commit to a date when you not even sure you will have money
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Replies (1)
Cell C's replyOfficial
08 Jun 2024, 08:06Dear Patience makhanda
Thank you for contacting Cell C.
We're genuinely sorry to hear about your recent experience with our service.
We understand how important it is for you to have consistency and clear communication regarding debit orders. It's never our intention to inconvenience our customers or catch them off guard with unexpected charges. We apologize for any inconvenience caused by the inconsistency in our debit orders and the lack of prior communication.
We'd like to rectify this situation promptly. Could you please provide us with more details, such as your account information or specific instances where this occurred? This will help us investigate the issue further and take appropriate action to ensure it doesn't happen again.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We're genuinely sorry to hear about your recent experience with our service.
We understand how important it is for you to have consistency and clear communication regarding debit orders. It's never our intention to inconvenience our customers or catch them off guard with unexpected charges. We apologize for any inconvenience caused by the inconsistency in our debit orders and the lack of prior communication.
We'd like to rectify this situation promptly. Could you please provide us with more details, such as your account information or specific instances where this occurred? This will help us investigate the issue further and take appropriate action to ensure it doesn't happen again.
Regards,
Cell C | TM
Cell C's reply08 Jun 2024, 08:06
Official
Dear Patience makhanda
Thank you for contacting Cell C.
We're genuinely sorry to hear about your recent experience with our service.
We understand how important it is for you to have consistency and clear communication regarding debit orders. It's never our intention to inconvenience our customers or catch them off guard with unexpected charges. We apologize for any inconvenience caused by the inconsistency in our debit orders and the lack of prior communication.
We'd like to rectify this situation promptly. Could you please provide us with more details, such as your account information or specific instances where this occurred? This will help us investigate the issue further and take appropriate action to ensure it doesn't happen again.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We're genuinely sorry to hear about your recent experience with our service.
We understand how important it is for you to have consistency and clear communication regarding debit orders. It's never our intention to inconvenience our customers or catch them off guard with unexpected charges. We apologize for any inconvenience caused by the inconsistency in our debit orders and the lack of prior communication.
We'd like to rectify this situation promptly. Could you please provide us with more details, such as your account information or specific instances where this occurred? This will help us investigate the issue further and take appropriate action to ensure it doesn't happen again.
Regards,
Cell C | TM