Poor poor service

I have a longstanding with cell c for not correcting my data account. They claim I am.in arrears but then I receive a call from Shaun at their customer service to offer me a new deal?????? I have made the required payment and for three months my data is now suspended. I've requested a copy of the verbal contract agreement but did not receive any feedback. My contracts is up for renewal in March 2023. I will not renew any of my contracts. The service is pathetic, poor, what else