Poor poor service

Cell C is very quick to take your money every month for your contract and to offer you new contracts BUT there after sales services SUCKS BIG TIME!!!!

We were phoned on the 17th of May by a cell C sales agent. He offered us a anytime 50 Gig contract for R360 with a modem. We told him to go ahead. My husband asked him if the current sim card we have will work in the new modem and he said yes.

The package was delivered on the 21st of May. That night we tried to setup but it didnt want to work. So after my husband phoned them and spent R50 worth of airtime we were told that we need a fixed 4G sim card. They told my husband they will get back to him with regards to us getting the other sim. By friday we didnt hear anything from them so that night we went to the Cell C shop in N1 City Cape Town. Where the manager wanted to charge us for new sim and the sim swap. My husband had to fight with him so eventuly we got the new sim card and they did the sim swap. After 4 hours we could connect at last after 3 days of no internet. Then on the 30th of May my husband received an sms to say that the contract will be ending on the 29th of July 2019. What the Hell is happening? Also why dont our unused data of May get carried over to June? Our previouse contract our unused data of the previouse months was always carried over. When i asked via messenger i was told to phone *147#, how in the world must i use the modem to phone!!! They keep on telling me they will get in touch but nothing happens. I started chatting to them 7am this morning and still no contact was made via telephone call!!!!

We need to clarify about this damn contract.1 Data roling over to next month 2 contract ending 3 what is gonna be be deducted the 15th of June 4 what is our monthly contract date as the app says R700 and that is not what we were offered at all!!

Contact Stephen Krull on ********** 524. Attached is screen shots of the sms and my conversation of today via messenger.