GF
Giovanni F
1 reviews | Active since Mar 2009
20 Nov 2018, 18:29
Poor Poor Service!!!
I am writing this on behalf of my mother,as she has called the call centre numerous times without any success.She app**** telephonically for a wifi router data contract .It was delivered yesterday and only activated today.I wanted to check the balance and downloaded the CellC app.To her surprise it only shows 2GB.She advised she app**** for a 6GB product ,little did she know when i explained it 3GB day and 3GB night(from my experience in the telecoms industry).The call centre agent never explained to her in detail and she is very upset with the service she received.Also she received a sms stating she can get a 18gb deal for the same price ,but that wasnt looked into either.She will cancel the contract,as she is in her right to do so ,unless she doesnt get the type of service or value for money that she deserves and she has been a long standing client of yours
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
21 Nov 2018, 07:19Good morning Giovanni
We will get one of our team members to follow up on this matter and assist. The team member will listen to the call recordings and assist accordingly.
Regards
Cell C |PN
We will get one of our team members to follow up on this matter and assist. The team member will listen to the call recordings and assist accordingly.
Regards
Cell C |PN
Best regards,
Cell C's reply21 Nov 2018, 07:19
Official
Good morning Giovanni
We will get one of our team members to follow up on this matter and assist. The team member will listen to the call recordings and assist accordingly.
Regards
Cell C |PN
We will get one of our team members to follow up on this matter and assist. The team member will listen to the call recordings and assist accordingly.
Regards
Cell C |PN
Best regards,
Cell C's replyOfficial
21 Nov 2018, 10:42Lungile has been in contact with you to assist with this matter. She listened to the call recording and provided feedback.
Regards
Cell C |PN
Regards
Cell C |PN
Best regards,
Cell C's reply21 Nov 2018, 10:42
Official
Lungile has been in contact with you to assist with this matter. She listened to the call recording and provided feedback.
Regards
Cell C |PN
Regards
Cell C |PN
Best regards,
GF
Giovanni F's updateReviewer Update
21 Nov 2018, 11:23She did contact me now , but still unsure about the package,as she is paying for an open line which is more expensive and she is a pensioner.....
Please migrate her to another the package as she is paying the same price but she will get more value for her money,which she feels is unfair.
She received the following sms below, a day before her upgrade:
9GB anytime data and 9GB Nite Data for R149x24.
Same price different deal???
GF
Giovanni F's update21 Nov 2018, 11:23
Reviewer Update
She did contact me now , but still unsure about the package,as she is paying for an open line which is more expensive and she is a pensioner.....
Please migrate her to another the package as she is paying the same price but she will get more value for her money,which she feels is unfair.
She received the following sms below, a day before her upgrade:
9GB anytime data and 9GB Nite Data for R149x24.
Same price different deal???
GF
Giovanni F's updateReviewer Update
21 Nov 2018, 11:23She did contact me now , but still unsure about the package,as she is paying for an open line which is more expensive and she is a pensioner.....
Please migrate her to another the package as she is paying the same price but she will get more value for her money,which she feels is unfair.
She received the following sms below, a day before her upgrade:
9GB anytime data and 9GB Nite Data for R149x24.
Same price different deal???
GF
Giovanni F's update21 Nov 2018, 11:23
Reviewer Update
She did contact me now , but still unsure about the package,as she is paying for an open line which is more expensive and she is a pensioner.....
Please migrate her to another the package as she is paying the same price but she will get more value for her money,which she feels is unfair.
She received the following sms below, a day before her upgrade:
9GB anytime data and 9GB Nite Data for R149x24.
Same price different deal???