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Tanay R
1 reviews | Active since May 2020
22 May 2020, 09:24
Poor Poor Poor Service
Honestly at my wits end with CellC device insurance. Lack of communication and pathetic service is all I have gotten since I submitted my claim OVER A MONTH AGO. Understandably they did not have an iPhone XR, so I settled for the Samsung S9. This was last week, now they tell me that they didn't check my account(for arrears purposes). In other words, they DID NOT EVEN ORDER THE PHONE. I am sitting without a phone for so long. I have been with CellC for years now, but won't be renewing this contract anytime soon
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Replies (2)
Cell C's replyOfficial
22 May 2020, 09:48Good day Tanay Ramdayal
We really appreciate your loyalty :).
That is definitely not the type of service we aspire to provide, please accept our sincerest apologies as we look into this. Do expect our call shortly.
^NT
We really appreciate your loyalty :).
That is definitely not the type of service we aspire to provide, please accept our sincerest apologies as we look into this. Do expect our call shortly.
^NT
Cell C's reply22 May 2020, 09:48
Official
Good day Tanay Ramdayal
We really appreciate your loyalty :).
That is definitely not the type of service we aspire to provide, please accept our sincerest apologies as we look into this. Do expect our call shortly.
^NT
We really appreciate your loyalty :).
That is definitely not the type of service we aspire to provide, please accept our sincerest apologies as we look into this. Do expect our call shortly.
^NT
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Tanay R's updateReviewer Update
22 May 2020, 11:41Hi CellC. Alas, it has been 2 hours and nobody has contacted me. I even phoned, and the consultant told me that the order was put as urgent(like I believe that), she could not give me a tracking number. I'll probably get a new phone when COVID-19 is finally defeated :(
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Tanay R's update22 May 2020, 11:41
Reviewer Update
Hi CellC. Alas, it has been 2 hours and nobody has contacted me. I even phoned, and the consultant told me that the order was put as urgent(like I believe that), she could not give me a tracking number. I'll probably get a new phone when COVID-19 is finally defeated :(