LN
Leonard N
1 reviews | Active since Aug 2013
03 Nov 2025, 16:24
Poor poor poor service
This is my second or third bad review against Cell C. I am a Cell C customer and I am going to cancel my contract due to extremely bad service and *********** staff.To wait for 20 to 30 minutes for them to assist you,after the consultants says" please hold for not more than 2 min.They make empty promises that a supervisor will contact you on twice occasions but "ya" right,still waiting for the call.This happend 03 Nov at 15h00,still no call.They are very quick to suspend your service and then after proof of payment has been sent can't open your line again.Unproffesional service that's the best Cell can do.After about 15 years that I had this contract,it's enough.They will inform me later ,so sorry someone will contact you
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
03 Nov 2025, 16:39Dear Leonard,
Thank you for getting in touch with Cell C.
We’re truly sorry to hear about your experience and the frustration you’ve encountered. This is not the level of service we aim to provide, especially to a long-standing customer like yourself. We sincerely apologize for the delays, lack of follow-up, and any inconvenience this situation has caused you.
We completely understand how frustrating it must be to wait for assistance, especially when expectations are not met. Your feedback is extremely important to us, and we would like the opportunity to address your concerns personally and ensure that this matter is resolved to your satisfaction.
To assist you directly, please check your direct messages for further details. We are committed to resolving this issue as quickly as possible and restoring your confidence in our service.
Kind regards
Cell C | LD
Thank you for getting in touch with Cell C.
We’re truly sorry to hear about your experience and the frustration you’ve encountered. This is not the level of service we aim to provide, especially to a long-standing customer like yourself. We sincerely apologize for the delays, lack of follow-up, and any inconvenience this situation has caused you.
We completely understand how frustrating it must be to wait for assistance, especially when expectations are not met. Your feedback is extremely important to us, and we would like the opportunity to address your concerns personally and ensure that this matter is resolved to your satisfaction.
To assist you directly, please check your direct messages for further details. We are committed to resolving this issue as quickly as possible and restoring your confidence in our service.
Kind regards
Cell C | LD
Cell C's reply03 Nov 2025, 16:39
Official
Dear Leonard,
Thank you for getting in touch with Cell C.
We’re truly sorry to hear about your experience and the frustration you’ve encountered. This is not the level of service we aim to provide, especially to a long-standing customer like yourself. We sincerely apologize for the delays, lack of follow-up, and any inconvenience this situation has caused you.
We completely understand how frustrating it must be to wait for assistance, especially when expectations are not met. Your feedback is extremely important to us, and we would like the opportunity to address your concerns personally and ensure that this matter is resolved to your satisfaction.
To assist you directly, please check your direct messages for further details. We are committed to resolving this issue as quickly as possible and restoring your confidence in our service.
Kind regards
Cell C | LD
Thank you for getting in touch with Cell C.
We’re truly sorry to hear about your experience and the frustration you’ve encountered. This is not the level of service we aim to provide, especially to a long-standing customer like yourself. We sincerely apologize for the delays, lack of follow-up, and any inconvenience this situation has caused you.
We completely understand how frustrating it must be to wait for assistance, especially when expectations are not met. Your feedback is extremely important to us, and we would like the opportunity to address your concerns personally and ensure that this matter is resolved to your satisfaction.
To assist you directly, please check your direct messages for further details. We are committed to resolving this issue as quickly as possible and restoring your confidence in our service.
Kind regards
Cell C | LD
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Leonard N's updateReviewer Update
04 Nov 2025, 12:07Again today I contacted Cell C ,spoke to a consultant to try to resolve the matter. She ask me to sent the POP to her which I did.She will phone back immediately,2 Hours later still no consultant.Cell C the promise company informed me from 11h00 someone will contact me to resolve the matter after I placed it on Hallo Peter, guess what,still no response.This is hopeless ,better to cancel the contract after 15 years, clearly there are *********** people working there
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Leonard N's update04 Nov 2025, 12:07
Reviewer Update
Again today I contacted Cell C ,spoke to a consultant to try to resolve the matter. She ask me to sent the POP to her which I did.She will phone back immediately,2 Hours later still no consultant.Cell C the promise company informed me from 11h00 someone will contact me to resolve the matter after I placed it on Hallo Peter, guess what,still no response.This is hopeless ,better to cancel the contract after 15 years, clearly there are *********** people working there
LN
Leonard N's updateReviewer Update
04 Nov 2025, 21:49It's now 21h46,after several promises that someone will contact me during the day,no one from Cell contact me to resolve my problem.Emty promises,and as they say, " this is not the way we do business" No we don't do business,we lie to customers,all Cell C can do well. Tomorrow they will make empty promises again
LN
Leonard N's update04 Nov 2025, 21:49
Reviewer Update
It's now 21h46,after several promises that someone will contact me during the day,no one from Cell contact me to resolve my problem.Emty promises,and as they say, " this is not the way we do business" No we don't do business,we lie to customers,all Cell C can do well. Tomorrow they will make empty promises again
Cell C's replyOfficial
05 Nov 2025, 07:23Dear Leonard,
We sincerely apologize for the inconvenience and the repeated delays you have experienced. This is not the level of service we aim to provide.
We acknowledge that a consultant had promised to contact you today, and we are truly sorry that this commitment was not fulfilled. We have informed our support team to ensure that a consultant contacts you as soon as possible to assist further.
Thank you for your patience, and once again, we are truly sorry for the frustration caused.
Regards,
Cell C | MMa
We sincerely apologize for the inconvenience and the repeated delays you have experienced. This is not the level of service we aim to provide.
We acknowledge that a consultant had promised to contact you today, and we are truly sorry that this commitment was not fulfilled. We have informed our support team to ensure that a consultant contacts you as soon as possible to assist further.
Thank you for your patience, and once again, we are truly sorry for the frustration caused.
Regards,
Cell C | MMa
Cell C's reply05 Nov 2025, 07:23
Official
Dear Leonard,
We sincerely apologize for the inconvenience and the repeated delays you have experienced. This is not the level of service we aim to provide.
We acknowledge that a consultant had promised to contact you today, and we are truly sorry that this commitment was not fulfilled. We have informed our support team to ensure that a consultant contacts you as soon as possible to assist further.
Thank you for your patience, and once again, we are truly sorry for the frustration caused.
Regards,
Cell C | MMa
We sincerely apologize for the inconvenience and the repeated delays you have experienced. This is not the level of service we aim to provide.
We acknowledge that a consultant had promised to contact you today, and we are truly sorry that this commitment was not fulfilled. We have informed our support team to ensure that a consultant contacts you as soon as possible to assist further.
Thank you for your patience, and once again, we are truly sorry for the frustration caused.
Regards,
Cell C | MMa
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Leonard N's updateReviewer Update
05 Nov 2025, 09:53No they did not,I was at home awaiting feedback.My phone was with me at all times- ***
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Leonard N's update05 Nov 2025, 09:53
Reviewer Update
No they did not,I was at home awaiting feedback.My phone was with me at all times- ***
LN
Leonard N's updateReviewer Update
05 Nov 2025, 10:45This is my wife's Nr.As above I stated clearly my Nr is ***,were I can be contacted
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Leonard N's update05 Nov 2025, 10:45
Reviewer Update
This is my wife's Nr.As above I stated clearly my Nr is ***,were I can be contacted
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Leonard N's updateReviewer Update
05 Nov 2025, 11:18They can phone at 15h30 on my wife Nr *** then I will be home,or they can phone me now on ***
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Leonard N's update05 Nov 2025, 11:18
Reviewer Update
They can phone at 15h30 on my wife Nr *** then I will be home,or they can phone me now on ***
LN
Leonard N's updateReviewer Update
05 Nov 2025, 12:25Thank you for the call back ,but it was very unhelpful.Still issue is unresolved
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Leonard N's update05 Nov 2025, 12:25
Reviewer Update
Thank you for the call back ,but it was very unhelpful.Still issue is unresolved
Cell C's replyOfficial
10 Nov 2025, 08:52Dear Leonard,
Johnny from our support team has confirmed that the account reconciliation was sent to the email address you provided, and you have acknowledged receipt.
Thank you for giving us the opportunity to assist you. We appreciate your continued support.
Cell C | DA
Johnny from our support team has confirmed that the account reconciliation was sent to the email address you provided, and you have acknowledged receipt.
Thank you for giving us the opportunity to assist you. We appreciate your continued support.
Cell C | DA
Cell C's reply10 Nov 2025, 08:52
Official
Dear Leonard,
Johnny from our support team has confirmed that the account reconciliation was sent to the email address you provided, and you have acknowledged receipt.
Thank you for giving us the opportunity to assist you. We appreciate your continued support.
Cell C | DA
Johnny from our support team has confirmed that the account reconciliation was sent to the email address you provided, and you have acknowledged receipt.
Thank you for giving us the opportunity to assist you. We appreciate your continued support.
Cell C | DA