Poor Poor Poor Poor Poor Poor Poor Service

I was called in almost everyday in 2021 by cell c to upgrade and i repeatedly told them i wasn't interested as they offer a bad service and try to offer a good one when they want someone to take a deal with them and i was assured things have changed and they now priotise issues. I told the lady i might consider taking a second line as i could see she wanted to reach Sales target as she didn't give up. It was in Mid November whereby everything was confirmed and a second line was added. Agent confirmed that the amount will b debited from Capitec and i confirmed yes as my other line is also being debited from Capitec. She then advised me i will get a message to approve Debi check and the prorated amount will be debited after activating the sim card and full subscription will b debited in Jan. Firstly i only received an sms advising that i will receive another messages for Debi check which I'm supposed to accept but i never received any message afterwards to approve anything, the prorated amount was also not debited. I continuously called cell c and consultants advised nothing was appearing on the system since it's a new line and shud wait for the bill to be generated. In Jan a statement was sent but because my phone is full and not able to open attachments i called to confirm the amount and the date the money will be debited. Nothing was debited on the 31st. I called cell c yesterday and the consultant told me they have a system error but it shows I'm not owing anything but can't really confirm due to the system error. She told me to call later, i requested for a call back but told me it wasn't possible. I called this morning and the person i spoke to advised they tried debiting and also that the details captured doesn't match the one my other line is being debited on. I requested to speak to the TL or supervisor and she advised it's not possible for them to come to their desk, i asked to b transferred to them, she kept me on hold for a while then came back, advised it's not possible but she has spoken to the Supervisor, explained everything and she's ready to call as soon as i disconnect. It was before 12 oclock and I'm still waiting for a call. Honestly Cell C provides poor service when it comes to queries, they are agents are not knowledgeable and supervisors not showing a willingness to assist yet they get paid yet they dont provide a service. Money is still in my Bank, i dont have a solution and i asked that she change my payment method to cash as they capture incorrect details and i don't want issues going foward but she could not assist in that. I also told her to log a call as i wont be paying R70 for failed debit order fee for someone who failed to do their job. I'm extremely angry and i want to cancel my contract immediately.... It's clear you dont want my money and provide service, i will go to a different service provider