Poor poor poor poor poor poor poor poor Service

I just called Cell C few minutes ago to enquire about my upgrade, Londiwe from ugrades dept was very helpful, took me through the steps nd advised she will contact me back after speaking to the credit dept to increase my score nd yes she did and advised me that my account shows it's in arrears, i confirmed debit order went through on the 1st and advised she will transfer me to customer service to assist in updating my payment as she doesn't have access nd will process once payment is updated.... Iyoh... What a nightmare after being transferred, de first Lady i spoke to told me of the two hundred and eighty something cents which is in arrears, when i asked that she checks my statement, she said it's a mistake which she couldn't explain, pretended she couldn't hear me and dropped the phone, i called again and spoke to Nomthandazo, i then asked to speak to the Team Leader, she advised the TL was on another call. I advised her i will wait, after 18 minutes of holding, she comes back to me and said she is transferring the call to the Team Leader then she dropped the phone... Shame cell c ur service is not getting any better, u have *********** agents and supervisor who are not able to assist and that is the reason why i wanted to cancel my contract last year coz i went thru the same ****.... What r u guys getting paid for if u not able to assist ur customers...