Poor poor customer service

<p>This is not the 1st or 2nd time I&apos;m complaining about the service of Cell C, or the lack thereof. I&apos;d firstly like to point out that I&apos;m happy with Cell C as a network but that&apos;s probably as far is it goes now. Cell C is advertising a massive deal on their front page of a handset that is unavailable to them unlike other service providers for starters. According to one of their retail outlets in krugersdorp I was told I can upgrade prematurely but they don&apos;t have stock of the P9 lite at most of their retailers in Gauteng for starters, to amplify my frustration I was hotlined on a second deal I took out with them for a router and because the consultant in the randfontein branch didn&apos;t insert my correct banking details/branch code, I&apos;m now liable for R530 for a service u only had access to for one month and the deal was R99 a month. Moses Mo***eng was the person responsible to settle this matter prior to my previous complaint and month to month nothing was done once again. I have evidence on mail that I tried every month to rectify this and eventually he stopped responding when I realised that there was no change, and now I&apos;ve been hotlined so that affected my credit score. Dean from president square did his very best to help me but was transferred from credit vetting to tphd and vice versa, only to tell me I can&apos;t upgrade prematurely because I&apos;m on a top up contract. I went out of my way so far as to request that handset from Huawei directly which they did willingly and that for me was great service, however my service provider blocked me time and time again from upgrading. I ported from vodacom to Cell C a few years ago and I think I&apos;m going to port right back because Cell C&apos;s motto doesn&apos;t reflect. The power isn&apos;t in our hands, I&apos;ve witnessed that over the past few weeks.</p>