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stanley T
1 reviews | Active since Mar 2015
03 Aug 2020, 18:45
Poor poor customer care and false advertising
Welcome to the new normal where Cellc advertises a service they can't provide then it actually normal for Cell C bar a select few employee that go the extra mile but as far a service goes I am shock this is so poor we signed up with cfibre and SADV installed the line now when we want to upgrade they come up with the story that SADV is no longer listed but yet they still show them as a option on there website which is false advertising I am now taking this matter further I mean for the same thing the price on SADV 20mb line is R699 now conveniently for cellc they now want to charge R949 vuma tel for exactly the same things this is day light ******* shocking shocking
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Replies (2)
Cell C's replyOfficial
03 Aug 2020, 19:14Good day Stanley
Thank you for getting in touch.
We will refer this matter to our Fibre Support Team for assistance. Do expect our call.
^NT
Thank you for getting in touch.
We will refer this matter to our Fibre Support Team for assistance. Do expect our call.
^NT
Cell C's reply03 Aug 2020, 19:14
Official
Good day Stanley
Thank you for getting in touch.
We will refer this matter to our Fibre Support Team for assistance. Do expect our call.
^NT
Thank you for getting in touch.
We will refer this matter to our Fibre Support Team for assistance. Do expect our call.
^NT
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stanley T's updateReviewer Update
05 Aug 2020, 17:42This is total unacceptable Cell C is quick to respond and say they will contact me just so it looks like they care but we are now more than 24 hours almost 48 hours down the line and not even a call or a e-mail I really can't believe that company that normally respond fast and get things sort but seems that no longer happens it is actually quite shocking
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stanley T's update05 Aug 2020, 17:42
Reviewer Update
This is total unacceptable Cell C is quick to respond and say they will contact me just so it looks like they care but we are now more than 24 hours almost 48 hours down the line and not even a call or a e-mail I really can't believe that company that normally respond fast and get things sort but seems that no longer happens it is actually quite shocking