DD
Danie D
1 reviews | Active since Nov 2013
26 Apr 2019, 13:05
Poor, Poor Cell C again!
After I waited for days for a router from Cell C, I got going for a few weeks. I bought a 200 Gbps data contract for 24 months - which is not cheap. Wednesday morning disaster struck and I went offline. Yesterday (Thursday) I drove from my home in Pennington, KZN to the closest Cell C outlet in Amanzimtoti to have my sim and router checked out. I did a sim swop and my router worked fine in the Cell C outlet. When I got home no service - my status light on my router does not light up.
Many calls later (and only late last night) I was told by the Cell C call centre that Cell C technical staff are on strike and cannot assist me. I was also told that Cell C has LTE problems since Wednesday (which was recorded) hence me being unable to connect to the Internet. I was told by the call centre that my problem will be escalated but to connect to the Internet I have to buy data bundles for my Vodacom contract while I have over 133 Gbps available on Cell C. I really hope I do get some sort of credit from Cell C....
Which frustrates the hell out of me - I waited many days for a router. Now I cannot get onto the Internet for whatever problem Cell C might have and I am very Internet dependent. When will these guys get their act together and put the customer first?
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
26 Apr 2019, 14:35Good afternoon Danie
Apologies for the inconvenience caused by this incident and thank you for understanding.
We will definitely look at a form of compensation as soon as an invoice is generated for your account.
May we please request that you send us an email on *** as soon as the matter is resolved and please mark it for attention Danielle Abrahams in reference to your Hello Peter complaint dated 26/04/2019.
Have a lovely day further.
Regards
DA
Apologies for the inconvenience caused by this incident and thank you for understanding.
We will definitely look at a form of compensation as soon as an invoice is generated for your account.
May we please request that you send us an email on *** as soon as the matter is resolved and please mark it for attention Danielle Abrahams in reference to your Hello Peter complaint dated 26/04/2019.
Have a lovely day further.
Regards
DA
Best regards,
Cell C's reply26 Apr 2019, 14:35
Official
Good afternoon Danie
Apologies for the inconvenience caused by this incident and thank you for understanding.
We will definitely look at a form of compensation as soon as an invoice is generated for your account.
May we please request that you send us an email on *** as soon as the matter is resolved and please mark it for attention Danielle Abrahams in reference to your Hello Peter complaint dated 26/04/2019.
Have a lovely day further.
Regards
DA
Apologies for the inconvenience caused by this incident and thank you for understanding.
We will definitely look at a form of compensation as soon as an invoice is generated for your account.
May we please request that you send us an email on *** as soon as the matter is resolved and please mark it for attention Danielle Abrahams in reference to your Hello Peter complaint dated 26/04/2019.
Have a lovely day further.
Regards
DA
Best regards,
DD
Danie D's updateReviewer Update
26 Apr 2019, 14:48Thx Danielle
However my issue is to have service restored ASAP.
Regards
DD
Danie D's update26 Apr 2019, 14:48
Reviewer Update
Thx Danielle
However my issue is to have service restored ASAP.
Regards
DD
Danie D's updateReviewer Update
29 Apr 2019, 11:11Still without any Internet? How pathetic can a service provider be???
DD
Danie D's update29 Apr 2019, 11:11
Reviewer Update
Still without any Internet? How pathetic can a service provider be???