LP
Lucas P
1 reviews | Active since Sept 2026
15 Sept 2026, 09:30
Poor performance from Cell C/Disappointing
Utterly poor performance from the Cell C team.I have been going back and forth with Cell C for over 2 weeks applying for a new contract and every agent gives me different information.They call me and offer the contract but when I go through the process of doing the application and accepting a debit mandate they do not deliver and communication stops completely.
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Cell C's replyOfficial
15 Sept 2026, 09:39Dear Lucas P,
We sincerely apologize for the frustrating experience you've had and understand how disappointing it must be to receive inconsistent information and lack of communication during your contract application process.
This is certainly not the level of service we aim to provide. We appreciate you bringing this to our attention and would like to assure you that one of our support team members will assist in investigating the matter and work towards resolving the issue as quickly as possible.
Thank you for your patience and for giving us the opportunity to address your concerns. We value your interest in joining Cell C and will do our best to rectify this experience.
Kind regards,
Cell C | ZM
We sincerely apologize for the frustrating experience you've had and understand how disappointing it must be to receive inconsistent information and lack of communication during your contract application process.
This is certainly not the level of service we aim to provide. We appreciate you bringing this to our attention and would like to assure you that one of our support team members will assist in investigating the matter and work towards resolving the issue as quickly as possible.
Thank you for your patience and for giving us the opportunity to address your concerns. We value your interest in joining Cell C and will do our best to rectify this experience.
Kind regards,
Cell C | ZM
Best regards,
Cell C's reply15 Sept 2026, 09:39
Official
Dear Lucas P,
We sincerely apologize for the frustrating experience you've had and understand how disappointing it must be to receive inconsistent information and lack of communication during your contract application process.
This is certainly not the level of service we aim to provide. We appreciate you bringing this to our attention and would like to assure you that one of our support team members will assist in investigating the matter and work towards resolving the issue as quickly as possible.
Thank you for your patience and for giving us the opportunity to address your concerns. We value your interest in joining Cell C and will do our best to rectify this experience.
Kind regards,
Cell C | ZM
We sincerely apologize for the frustrating experience you've had and understand how disappointing it must be to receive inconsistent information and lack of communication during your contract application process.
This is certainly not the level of service we aim to provide. We appreciate you bringing this to our attention and would like to assure you that one of our support team members will assist in investigating the matter and work towards resolving the issue as quickly as possible.
Thank you for your patience and for giving us the opportunity to address your concerns. We value your interest in joining Cell C and will do our best to rectify this experience.
Kind regards,
Cell C | ZM
Best regards,