poor pathetic service

I have been getting no satisfaction only frustration. are you not getting your money monthly ? i have been giving you all that you have been requesting for. I still have no phone. I WANT THIS RESOLVED IT IS ENOUGH NOW .......This is poor customer service . I am taking this matter to the OBUDSMAN

---------- Forwarded message --------- From: Thobeka Twani <***> Date: Sat, Apr 10, 2021 at 11:55 AM Subject: Re: [Ticket ID: 886452] Application for insurance claim To: Cellc Device Insurance Claims <***>, victor mooi <***>

Hi Nthabiseng I have been giving you guys all the requests, this is getting very frustrating. I am claiming a phone. I have been paying you with no complaints. ,now that it is time for you to deliver, you are not and this is not acceptable. I can not be doing the same thing everyday. Who is really dealing with this? Nthabiseng? Boniwe M? Is this a business or some play ground? What is your system showing you ? my attachment has shown you and i have given you what i have....And I am tired of dealing with this with no solution. I am taking this matter to hello Peter and the ombudsman. resolve this ASAP. [Ticket ID: 886452] Application for insurance claimInbox Cellc Device Insurance ClaimsThu, Apr 8, 4:13 PM (2 days ago) to me Good day Thobeka TwaniThank you for the documentation you have submitted. Kindly note the imei number written on the claim forms does not match the one on our system. Please provide us with the customer's subscriber agreement for further assistance. Kind regards, Nthabiseng

Ticket ID: 886452 Subject: Application for insurance claim Priority: Medium Status: Answered

Thobeka Twani <***>Thu, Apr 8, 4:27 PM (2 days ago) to Cellc Good day Nthabiseng, I never received the customer subscriber agreement when I upgraded in November 2019. Thobeka Twani

Thobeka Twani [Ticket ID: 886452] Application for insurance claimInbox Cellc Device Insurance ClaimsThu, Apr 8, 4:37 PM (2 days ago) to me Good day Thobeka TwaniThank you for your email. Please provide customer's proof of delivery or picture of the box.Kind regards Nthabiseng

Ticket ID: 886452 Subject: Application for insurance claim Priority: Medium Status: Answered

Thobeka Twani <***> Fri, Apr 9, 8:49 AM (1 day ago) to Cellc Good day Nthabiseng, Please find attached proof of delivery.

Thobeka Twani