1 reviews | Active since Nov 2021
Poor, pathetic and dissapoint ING service ever
Pathetic service received from Cell C
After 3 years of supporting the via cell phone contracts my contract ended but they continued to deduct... When I realized they are still debiting I called and they advised I had to cancel the contract i spoke to one of their.. Retentions advisors whom cancelled my policy... And I did receive an sms new months later I am receiving a message that says I have been handed in I called them they saying I should have paid R180 of cancelation... But my contract ended I asked why didn't the retentions advisor tell me that I had to pay R180 the guy I spoke too today 24/11/21 told he doesn't know but now that R180 have interest now I have to pay R500 and something.... Or they will take me to credit breau.... Please good people avoid using cell C.... Thats is the reason cell c branches are closing the service is not good at all I am expecting cell c to call me to sort this out as this is not my fault at all. *** I am really taking this further
Thank you for reaching out.
Are you stating on the call you were not advised about the last bill?
^NH
Thank you for reaching out.
Are you stating on the call you were not advised about the last bill?
^NH
I trust you are well.
Yes I believe the last agent I spoke too who assisted me with cancelation of the contract should have advised me of the cancelation fee of R180. I do not believe if fair for you guys to expect me to pay more than R500... While I was not advised of R180... Since your calls are recorded I need your QA to find the calls since the end of my contract and listen to them.
Regards,
I trust you are well.
Yes I believe the last agent I spoke too who assisted me with cancelation of the contract should have advised me of the cancelation fee of R180. I do not believe if fair for you guys to expect me to pay more than R500... While I was not advised of R180... Since your calls are recorded I need your QA to find the calls since the end of my contract and listen to them.
Regards,
***
Regards,
***
Regards,
I am still waiting for your... Reply I am sure it's doesn't take you the whole day to listen to 1 cancellation call.
I need you to sort this out before you try to debit my account for the payment that I do jot even know of. I have already provided you with ID number and I can see u have already rep**** to other people more than 7 times because I am not an important client after being with you so many years you are now not attending to my request.
Please follow up with your customers.
I am still waiting for your... Reply I am sure it's doesn't take you the whole day to listen to 1 cancellation call.
I need you to sort this out before you try to debit my account for the payment that I do jot even know of. I have already provided you with ID number and I can see u have already rep**** to other people more than 7 times because I am not an important client after being with you so many years you are now not attending to my request.
Please follow up with your customers.