WL
Winsor L
1 reviews | Active since Jul 2025
11 Jul 2025, 08:53
Poor Patetic Service .CELLC
Very Very Poor Service. They send me a wrong device in February. And i returned the device. After cancelling the contract they debited money for March and April. After calling cutomer service everyday they cant seem to resolve my case and refund my money,instead they claim to have called me and closed the case. Without refunding my money for the two debited months.
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
11 Jul 2025, 09:06Dear Winsor Lewaak
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you've experienced, this is certainly not the level of service we strive to provide.We're truly sorry to hear that you received the incorrect device and, despite returning it and cancelling your contract, were still charged for March and April. We understand how upsetting this must be, especially after reaching out to our customer service team multiple times without a resolution.
Please rest assured that we are taking your concerns very seriously. We are urgently investigating this issue to ensure the correct refunds are processed and to understand why the case was marked as closed without your refund being completed.A member of our team will be in contact with you shortly to assist further and ensure this matter is resolved.
Regards
Cell C | NT
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you've experienced, this is certainly not the level of service we strive to provide.We're truly sorry to hear that you received the incorrect device and, despite returning it and cancelling your contract, were still charged for March and April. We understand how upsetting this must be, especially after reaching out to our customer service team multiple times without a resolution.
Please rest assured that we are taking your concerns very seriously. We are urgently investigating this issue to ensure the correct refunds are processed and to understand why the case was marked as closed without your refund being completed.A member of our team will be in contact with you shortly to assist further and ensure this matter is resolved.
Regards
Cell C | NT
Best regards,
Cell C's reply11 Jul 2025, 09:06
Official
Dear Winsor Lewaak
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you've experienced, this is certainly not the level of service we strive to provide.We're truly sorry to hear that you received the incorrect device and, despite returning it and cancelling your contract, were still charged for March and April. We understand how upsetting this must be, especially after reaching out to our customer service team multiple times without a resolution.
Please rest assured that we are taking your concerns very seriously. We are urgently investigating this issue to ensure the correct refunds are processed and to understand why the case was marked as closed without your refund being completed.A member of our team will be in contact with you shortly to assist further and ensure this matter is resolved.
Regards
Cell C | NT
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you've experienced, this is certainly not the level of service we strive to provide.We're truly sorry to hear that you received the incorrect device and, despite returning it and cancelling your contract, were still charged for March and April. We understand how upsetting this must be, especially after reaching out to our customer service team multiple times without a resolution.
Please rest assured that we are taking your concerns very seriously. We are urgently investigating this issue to ensure the correct refunds are processed and to understand why the case was marked as closed without your refund being completed.A member of our team will be in contact with you shortly to assist further and ensure this matter is resolved.
Regards
Cell C | NT
Best regards,
WL
Winsor L's updateReviewer Update
11 Jul 2025, 09:08Please Keep To Your Promises, because manier times i was told someone wiill contact me which they didnt.
WL
Winsor L's update11 Jul 2025, 09:08
Reviewer Update
Please Keep To Your Promises, because manier times i was told someone wiill contact me which they didnt.
Cell C's replyOfficial
11 Jul 2025, 09:14Please be assured, this time will be different. We are urgently escalating your case to our senior Credit and Collections team.
Regards
Cell C | NT
Regards
Cell C | NT
Best regards,
Cell C's reply11 Jul 2025, 09:14
Official
Please be assured, this time will be different. We are urgently escalating your case to our senior Credit and Collections team.
Regards
Cell C | NT
Regards
Cell C | NT
Best regards,
WL
Winsor L's updateReviewer Update
11 Jul 2025, 09:16Thank you
WL
Winsor L's update11 Jul 2025, 09:16
Reviewer Update
Thank you
Cell C's replyOfficial
11 Jul 2025, 09:51You're welcome.
Cell C | NT
Cell C | NT
Best regards,
Cell C's reply11 Jul 2025, 09:51
Official
You're welcome.
Cell C | NT
Cell C | NT
Best regards,
WL
Winsor L's updateReviewer Update
13 Jul 2025, 07:35Im still waiting no one have made any form of contact with me, looks like even. On. This platform you guys come and make empty promises and still done help. I think. Further steps must be taken agains CellC
WL
Winsor L's update13 Jul 2025, 07:35
Reviewer Update
Im still waiting no one have made any form of contact with me, looks like even. On. This platform you guys come and make empty promises and still done help. I think. Further steps must be taken agains CellC
Cell C's replyOfficial
13 Jul 2025, 08:20We sincerely apologize for the wait and any inconvenience this delay may have caused. Please note that our standard response time is within 24 to 48 working hours, and we are doing our best to get back to you as soon as possible.
Thank you for your understanding and patience.
Regards,
Cell C | RM
Thank you for your understanding and patience.
Regards,
Cell C | RM
Best regards,
Cell C's reply13 Jul 2025, 08:20
Official
We sincerely apologize for the wait and any inconvenience this delay may have caused. Please note that our standard response time is within 24 to 48 working hours, and we are doing our best to get back to you as soon as possible.
Thank you for your understanding and patience.
Regards,
Cell C | RM
Thank you for your understanding and patience.
Regards,
Cell C | RM
Best regards,
WL
Winsor L's updateReviewer Update
13 Jul 2025, 08:51Please be assured that i will take further steps because its more then. 5months now. Im waiting for my refunds .
WL
Winsor L's update13 Jul 2025, 08:51
Reviewer Update
Please be assured that i will take further steps because its more then. 5months now. Im waiting for my refunds .
Cell C's replyOfficial
13 Jul 2025, 09:47Your concern is completely valid, and we assure you that it has been escalated as a priority.
Regards,
Cell C | RM
Regards,
Cell C | RM
Best regards,
Cell C's reply13 Jul 2025, 09:47
Official
Your concern is completely valid, and we assure you that it has been escalated as a priority.
Regards,
Cell C | RM
Regards,
Cell C | RM
Best regards,