Poor & outdated Cell C verification process

I have owned a sim number for roughly 10-12 years of which i previously made calls from, but recent with the latest technology today I have not been in a position where i needed to loaded an airtime bundle or data bundle to make a call due to wireless data availability allowing me wireless calls and whatsapp calls, however i was ****** with my phone and now unable to provide a verification process with the outdated process Cell C uses to allow proof of my ownership to allow me to perform a sim swop and receive my number back. Poor and disgusted as all consultants push me around to a store a customer care number or email with the same outcomes.