DE
Danie E

1 reviews | Active since Aug 2015

16 Sept 2022, 07:48

Poor network configurations

Its unfortunate that this has happened. I would assume the issue is with setting on the network. I currently own a lg velvet via cell c contract 4g dual sim model. I am unable to connect and remote play via the platstation system when I connect via my cell c sim card to my ps4. But when I insert any other sim I am able to connect and play via remote play just fine. Please dont reply if you do not have a clear understanding of how ps4/ps5 cell remote play works. I have had way to many people question me that you can only connect if your on the same wifi network. This is outdated info. Sony has updated there system and one can in fact connect via sim card data.

The problem comes in with the cell c sim that keeps giving a (***d) error " somthing went wrong" when connecting via cell c. Its an utter shame that a Telecom company with the potential to disrupt the current monopoly is not able to supply the same level of connection as the rest. My contract with cell c is ending in december 2022. As I dont see them fixing this , I suspect I will by canceling and looking for a different service provider.

0
Replies (7)
Cell C
Cell C's reply16 Sept 2022, 10:52
Official
Hi Danie Erasmus

Thank you for contacting Cell C. 

Outside of connecting PS4/PS5 gameplay, are you able to connect to the internet on the device itself? 

Regards
^MP 

Best regards,

DE
Danie E's update16 Sept 2022, 11:01
Reviewer Update
Yes. I have network
Cell C
Cell C's reply16 Sept 2022, 11:08
Official
We would like to send you a form for Unrestricted APNs. Please provide us with an email address to which we can send the form.  

^MP 

Best regards,

DE
Danie E's update16 Sept 2022, 11:11
Reviewer Update
***
Cell C
Cell C's reply16 Sept 2022, 12:10
Official
Done. 

The forms have been sent. 

^MP 

Best regards,

DE
Danie E's update16 Sept 2022, 13:20
Reviewer Update
I would like to know if telkom issues all sim with
Unrestricted APN
As I haven't had issue with my telkom sim and I didn't need to request unrestricted apn.
Cell C
Cell C's reply16 Sept 2022, 14:26
Official
Unfortunately, we can't say.  You would have to liaise with Telkom regarding the setup of their connection. 

^MP 

Best regards,