PS
Phumzile S
1 reviews | Active since Mar 2009
13 Dec 2022, 22:59
Poor network. Can't make calls and can't connect to the internet
I've been loyal to this network but now I feel like I'm being taken for granted. I've been logging calls regarding poor connectivity but I was advised by the store to buy a new sim card. Bought a new sim card, been connecting to Vodacom as advised by the call center but still.... I have a lot of data that I can't use. Can't make calls cos I'm forever on "emergency". What will it take to get this fixed cos I don't know what to do anymore?
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
14 Dec 2022, 07:34Good day Phumzile,
Thank you for contacting Cell C regarding the network issues you are experiencing.
Please receive our apologies for the unpleasant experience received, we will escalate the matter to our Network team due to the ongoing network issues you are experiencing.
Kindly provide us with your email address so that you can complete our network form and email it back to us.
^MN
Thank you for contacting Cell C regarding the network issues you are experiencing.
Please receive our apologies for the unpleasant experience received, we will escalate the matter to our Network team due to the ongoing network issues you are experiencing.
Kindly provide us with your email address so that you can complete our network form and email it back to us.
^MN
Cell C's reply14 Dec 2022, 07:34
Official
Good day Phumzile,
Thank you for contacting Cell C regarding the network issues you are experiencing.
Please receive our apologies for the unpleasant experience received, we will escalate the matter to our Network team due to the ongoing network issues you are experiencing.
Kindly provide us with your email address so that you can complete our network form and email it back to us.
^MN
Thank you for contacting Cell C regarding the network issues you are experiencing.
Please receive our apologies for the unpleasant experience received, we will escalate the matter to our Network team due to the ongoing network issues you are experiencing.
Kindly provide us with your email address so that you can complete our network form and email it back to us.
^MN
PS
Phumzile S's updateReviewer Update
14 Dec 2022, 07:47My email adress is ***.
PS
Phumzile S's update14 Dec 2022, 07:47
Reviewer Update
My email adress is ***.
Cell C's replyOfficial
14 Dec 2022, 08:01Thank you, please be on the lookout for our email containing the network form. ^MN
Cell C's reply14 Dec 2022, 08:01
Official
Thank you, please be on the lookout for our email containing the network form. ^MN
PS
Phumzile S's updateReviewer Update
24 Jan 2023, 22:44Hello there... my issue is still persisting and I'm not getting any joy. Is it fair that I continue to pay for a contract whereas I can't even get any service? I'm losing out on important calls and business because of this issue.
PS
Phumzile S's update24 Jan 2023, 22:44
Reviewer Update
Hello there... my issue is still persisting and I'm not getting any joy. Is it fair that I continue to pay for a contract whereas I can't even get any service? I'm losing out on important calls and business because of this issue.