CB
CJ B

1 reviews | Active since Oct 2020

06 Oct 2020, 03:14

POOR MANAGEMENT EQUALS THE THEFT OF MONEY FROM STAFF.

Okay. So I hve very recently resigned from Cell C, corporate customer care. I have wilat employed there taken out a second data line as private end user client to Cell C out of loyalty to the company. Even though another like Vodacom still had to be used sue to bad signal. However, a mistake was made by the agent who activates my line and never pit a line limit on. Thos ended up in a R 8000 bill shock... NOT ACCEPTABLE AS THE RULE AND NON NEGOTIOABLE FACT IS THAT A LIMIT must be set. ..... Application done as any other client would havr....... Long story short, on 30 June 2020, R14000 was simply deboted from my bank account with ZERO NOTIDICARION NOR ACCEPTANCE NOR AGGREEMWNT OF THIS AMOUNT. >>>>> IF COMPANIES CAN BE OUTSOURCED TO COLLECT DEBT, THEN RHE SAME SHOULD BE DONE TO ENSURE PROFESSIONAL CUSTOMER CARE...... ERGO, THE MONEY HAS BEEN ( AS PER OXFORD DICTIONARY ) ****** FROM WHAT WAS THEN A STAFF MEMBER..... AND I DONT WANT TO HEAR THE LEGAL APITBACK OF WHY SOMETHING WASNT SAID THEN...... MAYBE MY MOM AND DAD AND SISTER AND JOB AND ALMOST EVERYTHING WAS PASSING AWAY OR DOUBLE CEOAING ME..... WHAT THE ACTUAL HELL ????? AND WHY WAS NOTGING DONE BY MANAGEMENT INCLUDING THE REPREMANDING OF GUILTY STAFF MEMEBER. ????? AND I HAD TO SIGN A WRITTEN WARNING FOR A SIMILAR INCIDENT WITH ZERO MERCY. EXPLAIN!!!!

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Replies (1)
Cell C
Cell C's reply06 Oct 2020, 07:00
Official
Good day  CJ Bosman 

Thank you for reaching out to out. 

The matter will be escalated to our Support Team for investigation. Apologies for the unpleasant experience.

^NT