1 reviews | Active since May 2018
Poor lack of service
I recently ported to cell c I firstly had issues loading my bundles thankfully I called in to customer care and someone assisted me. In the last week I have had issues where I am unable to use my data services ie. whatsap, Facebook etc even though there is data available. I have called the 135 number today where a gentlemen tried to assist me and asked me to change a few settings and should I still have an issue to call the technical department ***. I had followed the steps yet still had an issue. I called in and the operator says that the needs to transfer me to get some configuration settings, again she had no customer service etiquette. Even during the security check she had mentioned should I not pass she cannot help me. Upon the end of the conversation with her, she had disconnected my call as opposed to helping me. As a new customer of cellc I am utterly disappointed with the lack of service and I may be moving back to my original service provide for this reason. Kindly note that should you wish to contact me it needs to be after 10am before 12pm
Thank you Dhanveer Hariparsad ***
Thank you for bringing this matter to our attention. We apologize for the unpleasant experience.
One of our friendly Social media consultant will be in touch to assist.
^NT
Thank you for bringing this matter to our attention. We apologize for the unpleasant experience.
One of our friendly Social media consultant will be in touch to assist.
^NT
