JJ
Jade J

1 reviews | Active since Apr 2017

05 Jun 2018, 15:20

POOR LACK OF SERVICE AND FEEDBACK

I logged an enquiry with Cell C Fibre on 28 May 2018. The consultant Thabiso Leew sent me the forms to have my wifi connection re-installed at my new unit in a different complex in the area. The forms were returned timeously the very next day - to date, I have receive NO feedback, not even an acknowledgment of receipt that my email was received and given a date as to when my WIFI connection will be installed. I work from home and i am dependant on my WIFI connection and this has now stunted the growth of my business thanks to the lack of feedback from Cell C. I find it even worse that this morning I posted on your Facebook page and even that has been ignored as well as resending my email to this consultant again this morning and also to **********

What pathetic service - no wonder Cell C is not the top SA network....CONTACT ME URGENTLY

0
Replies (2)
Cell C
Cell C's reply05 Jun 2018, 15:53
Official

Thank you for bringing this matter to our attention.

We apologise for the manner in which this matter was handled and for the inconvenience caused.

One of our team members will follow up on this matter and assist. Do expect communication.

Regards

Cell C | DA

Cell C
Cell C's reply07 Jun 2018, 10:31
Official

Thabiso confirmed that he has contacted you and provided feedback on your query.

Regards

Cell C | DA