1 reviews | Active since Nov 2015
Poor internet coverage and over billing
I signed internet data contract with CELL C August 2014 for R99.00 per month. Until this year April I was Bill R2.4.000. To my surprise I was told I over used, how can I over use for the very first time after 9 months of over using, and during contract I was clear that I can only pay R99.00. I expected the cell c personal to tell me about capping, with I did know then. April I went to wonder park to complain and the capped it by extra R50.00, however for the two months the bill is. Above the agreed capping , R156.00 ( I expected not more than, R149.00).<br> <br> I also have internet problem. About for months ago I went to cells that I not benefit from this contract because I spend data roaming searching for network, I can only use it if I far from home where couverage is better, I Need it when I home but I cannot use it. Were I get coverage is where I have access to WIFI and I don't need to use my data! It means I don't need to pay cell c for service I don't get. They have reference number for my network coverage problem I reported to them and is not yet solved.<br> <br> I wish not to continue with them. I will apply to different network that will cover me when am home.
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
Best regards,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
Best regards,
