Poor insurance service

My name is steven lekula, last month I lost my device and register insurance claim through cell c, even today no one is providing me with a feedback, I have to always follow up, the last time I spoke to an agent she told me it been escalated to the underwriters it will take 7 to 14 working days, today is the 21/02/23 no feedback, Cell c doesn't care about their client, you can have a contract deal with them for more than 5 years, Cell c doesn't care, as long as you contribute the premium. When I register the claim, their agent was requesting me to send documents which I have already sent to different agents and I keep on sending same thing over and over, there's even lack of communication there. kindly provide me with feedback asap because I don't have a phone. thank you,