POOR *********** SERVICE IN WELKOM

my husband neil ferris upgraded his contract on 11 june 2022 to the cellphone package they had on special samsung s20 fan edition in cell c welkom mall. to this day, no phone call, no update nothing. he visited the branch yesterday they say theres no stock and its not their problem he must take a different cheaper phone that has stock. rhey also cannot forsee when the said particular cellphone will ever be in stock and the payment will still be deducted this month regardless if he has the phone or not.