1 reviews | Active since Mar 2017
Poor Handling of Settled Account and Harassment from Debt Collectors
I am extremely disappointed with the way Cell C has handled my account. Despite having made full payment to HP Attorneys and providing proof of payment, I continue to receive harassing and threatening emails from Nu Debt claiming that my Cell C account is overdue and that I will be handed over to the credit bureau.
It is unacceptable that after settling my account in full, I am still being subjected to unnecessary stress and ************ due to poor internal communication between Cell C and their appointed debt collectors.
I urge Cell C to rectify this issue urgently, update their records to reflect my payment, and ensure that no further action is taken against my name. Customers deserve better after fulfilling their obligations.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you've experienced.
We understand your concern regarding the continued communication from Nu Debt despite having made full payment to HP Attorneys. This is certainly not the experience we aim to provide, especially after you've fulfilled your obligations.
Please be assured that a consultant from our support team will be in touch with you shortly to investigate and resolve this matter as a priority. We are committed to ensuring that your account is updated correctly and that no further incorrect action is taken.
Thank you for your patience, and again, we apologise for the unnecessary stress caused.
Regards,
Cell C | ZM
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you've experienced.
We understand your concern regarding the continued communication from Nu Debt despite having made full payment to HP Attorneys. This is certainly not the experience we aim to provide, especially after you've fulfilled your obligations.
Please be assured that a consultant from our support team will be in touch with you shortly to investigate and resolve this matter as a priority. We are committed to ensuring that your account is updated correctly and that no further incorrect action is taken.
Thank you for your patience, and again, we apologise for the unnecessary stress caused.
Regards,
Cell C | ZM