Poor functionality of Cell C app/USSD features

Item: Cell C
Rating: 1
Author: Richard B

May someone who actually work for Cell C please contact me regarding the fact that I have to go through the whole security check every single time I want to convert my airtime to minutes and please explain why I cant do it myself through the *147# or the app. This has been going on for months. It's irritating to have to phone as I very well know how to do it myself, but I get greeted by a message saying that the transaction is not possible I need to phone customer care.

Helpful (0)

Replies (3)

Cell C's replyOfficial

10 Oct 2022, 10:40

Good day Richard,

Thank you for contacting us regarding the issues you are experiencing with our self-service.

Please receive our apologies for the unpleasant experience you have had thus far. Please forward your query to *** and kindly include the screen shot of the error you are getting when trying to convert your airtime to minutes. Once we have received this, we will escalate the matter to our Technical Team for assistance.

Please use "HP: Richard Booysen ID: *** Alt ***" on the subject line.

^TN

Best regards,

Cell C's reply10 Oct 2022, 10:40

Official

Best regards,

Richard B's updateReviewer Update

10 Oct 2022, 23:26

Hi there, I won't be able to do it now as I already added my 1000 minutes for the month this morning.

Richard B's update10 Oct 2022, 23:26

Reviewer Update

Hi there, I won't be able to do it now as I already added my 1000 minutes for the month this morning.

Cell C's replyOfficial

12 Oct 2022, 14:30

Thank you for the update and once again, we do apologize for the unpleasant experience.

^TN

Best regards,

Cell C's reply12 Oct 2022, 14:30

Official

Thank you for the update and once again, we do apologize for the unpleasant experience.

^TN

Best regards,

Poor functionality of Cell C app/USSD features

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