Poor Customer Services

I have logged a query on the 07th December 2020. The call centre had been called almost everyday for a response during the week from the 07th Dec 2020 to have someone call me to have my contract unsuspended. It has been 3 weeks and no one has contacted me to date leaving me with no communication services. I have countless emails sent and there has been no response to these either. Should I not get a call by cob today, my queries with Cell C will be lodged with the ombudman. I am a client for 10 years plus and have never received this poor lack of service which is disappointing. According to the call centre agents the staff are working from home and the department is backlogged give them time, is 3 weeks acceptable service. I was livid with the managers background response when asked to escalate it that the client must be patient. I have all tracking emails and case numbers with the number of times queried.