PS
Pieter S
1 reviews | Active since Dec 2024
02 Dec 2024, 13:48
Poor Customer Service wrt Repair
CellC Garden Route Mall - Repair Centre
Baddest experience I've received in years. My device was booked in at CellC who handed to Vodafone Garden Route Mall apparently they are their preferred repair centre, it was send twice and yet the same problem occurred but gladly had they the decency to kept you updated. My issue is with my service provider CellC who never kept you informed never wrt progression of the device. Now it's been with them for another +month and yet we have to go ourselves to the store to keep up with the device how unprofessional... MTN for me is by far way better with their customer service and progress wrt device repair. This made me think of rather move my contract to them. 😡😡😡😡😡 Really bad service CellC
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
02 Dec 2024, 13:57Dear Pieter Stalmeester
Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced with the repair process and the lack of communication regarding your device. We understand how important it is to be kept informed, and we regret that our service did not meet your expectations in this regard.
Your experience has highlighted areas where we can improve, and we’ll be addressing this with the team to ensure better communication moving forward. Our support team will be in touch shortly.
We truly value your feedback and hope to restore your trust in Cell C.
Regards
Cell C | NT
Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced with the repair process and the lack of communication regarding your device. We understand how important it is to be kept informed, and we regret that our service did not meet your expectations in this regard.
Your experience has highlighted areas where we can improve, and we’ll be addressing this with the team to ensure better communication moving forward. Our support team will be in touch shortly.
We truly value your feedback and hope to restore your trust in Cell C.
Regards
Cell C | NT
Cell C's reply02 Dec 2024, 13:57
Official
Dear Pieter Stalmeester
Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced with the repair process and the lack of communication regarding your device. We understand how important it is to be kept informed, and we regret that our service did not meet your expectations in this regard.
Your experience has highlighted areas where we can improve, and we’ll be addressing this with the team to ensure better communication moving forward. Our support team will be in touch shortly.
We truly value your feedback and hope to restore your trust in Cell C.
Regards
Cell C | NT
Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced with the repair process and the lack of communication regarding your device. We understand how important it is to be kept informed, and we regret that our service did not meet your expectations in this regard.
Your experience has highlighted areas where we can improve, and we’ll be addressing this with the team to ensure better communication moving forward. Our support team will be in touch shortly.
We truly value your feedback and hope to restore your trust in Cell C.
Regards
Cell C | NT
PS
Pieter S's updateReviewer Update
02 Dec 2024, 14:07Eish... Yet today for the 5th time visiting they store at Garden Route Mall I've been informed that the "email" wasn't send to inform the repair centre to return my device as I asked 2 weeks ago and this happened with a 😁 face. No apologies from the lady who hel ed me 2 weeks ago but unfortunately I have to deal with this and wait wether this will be next year as it seems. CellC how are you going to recover my time, petrol and the poor service at your store, it doesn't take seconds to jump in on the phone or email and keep your customers informed and updated wrt their device. Who is going to refund this monies wasted?
PS
Pieter S's update02 Dec 2024, 14:07
Reviewer Update
Eish... Yet today for the 5th time visiting they store at Garden Route Mall I've been informed that the "email" wasn't send to inform the repair centre to return my device as I asked 2 weeks ago and this happened with a 😁 face. No apologies from the lady who hel ed me 2 weeks ago but unfortunately I have to deal with this and wait wether this will be next year as it seems. CellC how are you going to recover my time, petrol and the poor service at your store, it doesn't take seconds to jump in on the phone or email and keep your customers informed and updated wrt their device. Who is going to refund this monies wasted?
Cell C's replyOfficial
02 Dec 2024, 14:15We truly apologize for the unpleasant service you've experienced thus far.
We have noted all your concerns. Our support team will reach out to you shortly to discuss your issues and work toward a resolution.
Regards,
Cell C | GN
We have noted all your concerns. Our support team will reach out to you shortly to discuss your issues and work toward a resolution.
Regards,
Cell C | GN
Cell C's reply02 Dec 2024, 14:15
Official
We truly apologize for the unpleasant service you've experienced thus far.
We have noted all your concerns. Our support team will reach out to you shortly to discuss your issues and work toward a resolution.
Regards,
Cell C | GN
We have noted all your concerns. Our support team will reach out to you shortly to discuss your issues and work toward a resolution.
Regards,
Cell C | GN
PS
Pieter S's updateReviewer Update
02 Dec 2024, 14:59Hi, Thanks for your speedy response but I'm waiting on an answer when I can expect the device you not going to repair hence a add up cost to be paid before repair which is asked to rather return the device although it went in/out to Vodafone and again been with you for almost 1 month, now I hear I have to pay an ex amount or take the phone back as is. Pls let me know so I can make alter arrangements. Thanks
PS
Pieter S's update02 Dec 2024, 14:59
Reviewer Update
Hi, Thanks for your speedy response but I'm waiting on an answer when I can expect the device you not going to repair hence a add up cost to be paid before repair which is asked to rather return the device although it went in/out to Vodafone and again been with you for almost 1 month, now I hear I have to pay an ex amount or take the phone back as is. Pls let me know so I can make alter arrangements. Thanks
Cell C's replyOfficial
02 Dec 2024, 15:19Our support team will be in touch to further assist you regarding this matter.
Regards,
Cell C | GN
Regards,
Cell C | GN
Cell C's reply02 Dec 2024, 15:19
Official
Our support team will be in touch to further assist you regarding this matter.
Regards,
Cell C | GN
Regards,
Cell C | GN