1 reviews | Active since Sept 2016

06 Jun 2018, 10:24

Poor customer service, wrong billing and unresolved issues after 3 months

Cell C phoned me with an upgrade offer for my 2 data contracts when it expired in March. These were identical 2 mobile contracts with mobile modems I took up with them 2 years ago for R99 each p/m. After upgrading, I discovered that whenever I leave Cape Town, my mobile modems stops working completely. After several frustrating visits to Cell C stores, and countless calls to Cell C customer care, retention and technical departments, (dealing with *********** staff and systems), I found out that Cell C SOLD ME A FIXED LTE SERVICE as an upgrade to my mobile modems, which I could have taken anywhere in South Africa!!! After a frustrating battle with Cell C, with nobody ever returning calls after they have promised to phone me back countless times, I eventually got them to cancel these new contracts, and put me back on my old contracts, and I thought everything is sorted. BUT NOW CELL C IS STILL BILLING ME EVERY MONTH FOR THESE NEW CONTRACTS, WHICH THEIR *********** SALES PEOPLE SOLD ME AS A WRONG PRODUCT TO START WITH, AND WHICH THEY SAID THEY CANCELLED ALMOST 2 MONTHS AGO TO REVERT ME BACK TO MY PREVIOUS CONTRACT!!! I WANT A CREDIT FOR ALL THE MONEY YOU TOOK FROM ME SINCE THE UPGRADE IN MARCH, MY TOTAL BILL SHOULD BE R99x2 = R198 per month, not THIS R400+ BILL I AM GETTING EVERY MONTH NOW!!!!!

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Replies (5)
Cell C
Cell C's reply06 Jun 2018, 10:31
Official

Thank you for bringing this matter to our attention.

We apologise for the manner in which this matter was handled and for the inconvenience caused.

One of our team members will follow up on this matter and assist. Do expect communication.

Regards

Cell C | DA

Cell C
Cell C's reply07 Jun 2018, 10:17
Official

Moses is attending to your query with the aim of having it resolved. Feedback will be provided as soon as possible.

Regards

Cell C | DA

's update18 Jun 2018, 11:57
Reviewer Update
Almost 2 weeks now, no resolution yet & poor communication. Cell C just don't take customer service seriously.
Cell C
Cell C's reply18 Jun 2018, 14:25
Official

Good afternoon Derick

A follow-up request has been sent and feedback will be provided. Do expect communication. Apologies for the delay.

Regards
Cell C | PN

Cell C
Cell C's reply19 Jun 2018, 08:02
Official

As per communication, Moses contacted you and provided feedback regarding this matter and he has arranged for someone to contact you and assist with the upgrade.

Regards

Cell C | PN