Poor Customer Service when issues needs to be resolved!

<p>Two (20 my contracts was renewed during December 2016. I requested a soft cap on the accounts as I was not willing to pay more than expected. During February 2017 my bank account debited R530.28 for the one contract of R200 and R4298.78 for the other contract of R400. I registered a dispute with Cell C on the 15th February 2017. I was promised feedback within 24-48 hours. By the 27th February 2017 the issue was still not resolved. I had to phone Cell C again to follow up, once again with the promise that the query will be resolved within24-48 hours.</p> <p> </p> <p>Today (2017/03/02) I received a call from the legal department regarding my unpaid debit order. He did not want to take into consideration that the query was reported and still unresolved. I needed to pay the account. According to the consultant, I needed to follow up again with the call centre regarding this unresolved query.</p> <p> </p> <p>When is Cell C going to improve on their feedback and promises?</p> <p> </p> <p>If the query is not resolved before the end of this week (2017/03/03), I will have to consider taking the matter further as this now reflects negatively on my credit score due to the empty promises by Cell C.</p>